Terms and conditions: Surprice Car Rental in SERBIA
Drivers Age and Driver License Requirements
The minimum age for renters on all car categories is 21 years old. The
maximum renters age for all car categories is 75 years old.
A valid Driving license is required
A valid passport or ID is required ( if its written in roman alphabet )
When collecting a car from our car rental supplier the principal driver & any additional drivers will need to provide a full driving license in their name
Your Rental Includes
Collision Damage Waiver
24h road assistance
Your Rental excludes
Fines ,toll fees & parking charges
Administration fees for fines (30 euro+VAT)
Administration fee for damage (For customer who purchase FDW, this fee applies only when no police report and/or keys are presented)
Key ,documents loss,
Out of hours fee (25 euro for 20:30 -08:30)
One way (charges apply locally)
Costs for requested extras or extras purchased locally (charged locally)
Out of Hours Fees (if applicable) damage to tires, tire rims, glass, rear window mirrors, clutch, vehicle interior, flat tires, vehicle underside.
Out of Hours
25 euro for the bookings out of opening hours
All vehicles are supplied with a full to full or same to same (fuel in the car should be on the same condition as the customer received it)
The customer will be charged for the missing fuel and no refunds for the unused fuel are given.
Other options & fees
All terms, conditions and price are subject to change.
All Vehicles are provided with CDW (Collision damage waiver) and TP (theft protection) in and outside Serbia. TPL coverage is 200000 euro and PAI coverage is 50000 euro.
Collision damage waiver
Full collision damage waiver and full theft waiver are included with an excess of between 450 Eur and 900 Eur (except the rules above described in the paragraph ?not included in the rental?. If the renter drive under the influence of drugs or alcohol you may be liable for the total costs of damage, in case of an accident. Please check the agreement before you take the rented car for exact exclusions and note that some options we can provide you locally in order to reduce your risk. Please do not hesitate to contact us for any further information. All rates include VAT :
Eur 450,- (MBMR, MDMR, MDAR, EDAR, EBMR, EDMR, HDMR, HBMR, HDAR)
Eur 500,- (CWAR, CDMR, CDAR)
Eur 600,- (DDMD, DBMR, DDMR, DWMD)
Eur 800,- (IDMD, IFMR)
Eur 1200,- (FVAD FVMD )
There is an opportunity to purchase a super insurance to minimize the excess to zero starting from 7 euro per day depending on a car group
(MDMN,MDMR,MDAR) 7 EURO
(EBMR,EDAR, EDMR,HDMR,HBMR,HDAR) 8 EURO
(CWAR,CDMR,CDAR) 10 EURO
(DDMD,DBMR,DDMR,DWMD) 12 EURO
(IDMD,IFMR) 12 EURO
(FVADFVMD ) 14 EURO
Delivery or/and collection for one way rentals is always on request and availability of this service depends on the pick-up and drop of locations. Delivery/collection is always paid locally.
Out of the city limits charges will apply depending on the distance.
In opening hours (08:30 - 20:30):
Office in Beograd : free of charge
Hotels in Beograd:free of charge within 5 km from the city center
Delivery and collection within 15 km 20 euro
Delivery and collection out of city limits 0.45 euro per km one way
CROSS BORDER RENTALS & TERRITORIAL RESTRICTIONS
Cross bordering rentals are only allowed to the following European countries.
Vehicles are not allowed to drive into Kosovo Territory.
A written permission issued form Surprice Branch is mandatory to cross the borders. There is also an insurance fee that applies. This kind of rental should be requested at least 7 working days prior to pick up date. The charge if 30 euro+VAT/rentals with the green card insurance included.
* Restrictions and charges may apply (please check with the car rental agent on arrival).
We are unable to guarantee a particular make ,model or fuel type the car shown on your voucher is for guidance only and may be substituted for an alternative ,similar or upgraded car (at no extra cost ) . if at time of pick up ,it becomes impossible to provide your booked car as shown on your voucher due to breakdown or an accident a similar or upgrated car will be provided by the supplier
Condition of Vehicle
Vehicles must be returned in the same condition as picked-up/delivered. Excessive staining or internal damage will be charged for at the supplier's valet rates. It is your responsibility to check.
A pre-authorization is required for the excess amount of the vehicle. If a pre-authorization is not left then the purchase of additional insurances is mandatory to reduce the excess on the vehicle to zero. If the excess is not reduced to zero a pre-authorization is required for the reduced excess amount.
The Car Rental Company will charge if key(s) are lost or badly damaged 200 Eur.
Your contract for Rental is between you and our car rental partner. The voucher supplied by Surprice Cars is used to show that you have booked and paid-for the vehicle as shown on that voucher. If the booking is cancelled, the voucher is void. You must produce your voucher on arrival at rental counter.
Fines and penalties
Customer is responsible for the cost of any parking fines and other penalties incurred while the vehicle is contracted to you. The supplier of Surprice Cars in Serbia will pass the relevant charges on to you plus any administrative expenses.
Rental Counter Identification
Valid credit card and valid driver license have to be present at the time of pick up. It is your responsibility to check that these before travel as well as to check if your driver license is valid in the country you are traveling to.
Visa and Mastercard credit cards are accepted only
Navigation system available on request at extra charge of EUR 7 max 50 euro per rental day-VAT included. Loss or replacement 200 EURO Vat not included
Baby seat 5 euro per day maximum 20 euro per rental Vat not included
Loss or replacement 70 euro
Snow chains and winter tyres are mandatory from 1 November until 31 March and will be offered free of charge
Loss or replacement 40 euro Vat not included
Wireless device in the car is charged 20 eur per rent. Vat not included
Loss of the device, will be charged 100eur +VAT allowed only in Serbia
6 EUR/day 40 euro max per rental- Vat not inluded
Foreign Exchange Rates
All rates are only converted and payable in Eur. All rentals are charged upon the return of the car, on the exchange rate valid for that same day.
You should read carefully T&C before signing.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
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